TL;DR

Your customers are using AI assistants like ChatGPT and Google AI Overviews to make buying decisions, leading to a 30% drop in website click-through rates. If you’re not mentioned in these AI answers, you’re invisible.

Key Takeaways:

  • The Shift: Your customers are using AI assistants like ChatGPT and Google AI Overviews to make buying decisions, leading to a 30% drop in website click-through rates. If you’re not mentioned in these AI answers, you’re invisible.
  • The Strategy: Win by creating highly specific, structured content that directly answers the questions your customers are asking. Focus on detailed comparison articles, step-by-step guides, and getting your business discussed on trusted platforms like Reddit.
  • The Action Plan: Identify your top 10 customer questions, create content that answers them better than anyone else, and track your brand’s mention frequency in AI results. This is the new SEO.

Your customers have stopped googling. Instead, they’re asking ChatGPT which software to buy, consulting AI assistants for vendor recommendations, and trusting artificial intelligence to guide their purchasing decisions.

The numbers tell a compelling story: ChatGPT now processes over 1 billion queries daily with nearly 800 million weekly active users, while Google’s AI Overviews appeared in 13.14% of all U.S. desktop searches in March 2025, up from 6.49% in January—a 102% surge in just two months. Some studies show AI Overviews now appear in more than 50% of all search results.

If your business isn’t part of these AI conversations, you’re missing out on a massive opportunity. The impact is already measurable: Google search impressions are up 49% year-over-year, but click-through rates are down 30% as users get answers directly from AI without clicking through to websites.

This guide will show you exactly how to position your business to be recommended by AI assistants when your ideal customers are making buying decisions.

When someone asks ChatGPT “What’s the best project management tool for a 20-person team?” or “Should I choose Slack or Microsoft Teams?”, the AI pulls information from across the internet to provide an answer.

Getting your business mentioned in these responses is what we call Answer Engine Optimization. Think of it as the new version of search engine optimization, but instead of trying to rank on Google’s first page, you’re trying to get mentioned in AI-generated answers.

Why This Matters Right Now

Platform Current Usage Growth Trend
ChatGPT 800M weekly active users, 1B+ daily queries 5th most-visited website globally
Google AI Overviews 13.14% of all searches (March 2025) 102% growth since January 2025
Perplexity AI 15M+ monthly active users, 2M daily users 44.2% month-over-month growth

The shift is clear: customers are outsourcing their research to AI. If you’re not part of that conversation, you don’t exist in their consideration.

Step 1: Identify the Questions You Want to Own

Start by thinking about the questions your ideal customers ask when they’re considering solutions like yours. These aren’t just product searches—they’re the actual conversations people have when evaluating their options.

Three Types of Questions to Target

Question Type Your Focus Examples Why It Matters
Must-Win Questions 35% of effort “Best CRM for small business”, “Salesforce alternatives” Core to your business survival
Competitive Questions 35% of effort “HubSpot vs Pipedrive”, “Why choose X over Y” Capture consideration from competitors
Opportunity Questions 30% of effort “New marketing automation features”, “AI tools for sales teams” Blue ocean possibilities

Industry-Specific AI Coverage Patterns

Understanding which industries are seeing the most AI Overview coverage helps prioritize your efforts:

Industry AI Overview Coverage Strategy Implication
Healthcare Approaching 90% of queries High competition, need hyper-specificity
Education Approaching 90% of queries Content-rich opportunity
E-commerce Declined from 29% to 4% Less AI competition, traditional SEO still valuable
Science/Tech High growth Rich in structured, well-documented consensus answers

How to Find Your Target Questions

Think about your sales conversations. What questions do prospects ask before they buy? Common patterns include:

  • “What’s the best [your product category] for [specific situation]?”
  • “How do I choose between [Option A] and [Option B]?”
  • “What are the alternatives to [major competitor]?”
  • “Why should I switch from [current solution]?”

Write down 20 questions your ideal customers might ask AI about your space. These become your targets.

Step 2: Understand How Different AI Platforms Work

Here’s something that might surprise you: ChatGPT and other AI assistants don’t all give the same answers. Research shows that only 11% of the sources they cite overlap between platforms.

This means you could be highly visible on ChatGPT but completely invisible on Google’s AI features—or vice versa.

Platform Differences That Matter

Platform Market Position What It Prefers Your Strategy
ChatGPT 800M weekly users Reddit discussions, detailed comparisons Focus on community engagement and thorough content
Google AI 13.14% of searches, growing rapidly Authoritative websites, structured data Emphasize expertise and clear formatting
Perplexity 6.2% AI search market share Academic sources, recent information Create research-backed, up-to-date content

The New Gatekeepers: Why AI Platforms Require GEO Instead of SEO

ChatGPT: The Conversational Synthesizer

ChatGPT has fundamentally transformed search by understanding context and nuance in ways traditional crawlers cannot. Processing over 1 billion daily queries, it synthesizes information from diverse sources to create conversational, personalized responses. Unlike Google’s keyword-matching algorithms, ChatGPT interprets intent, connects disparate concepts, and provides contextual recommendations. This requires Generative Engine Optimization (GEO) focused on creating comprehensive, discussion-worthy content that appears in Reddit threads, detailed comparisons, and expert analyses. The platform favors authentic voices and real-world experiences over keyword-optimized pages, making community engagement and thought leadership essential for visibility.

Claude: The Analytical Deep-Diver

Claude approaches information synthesis with exceptional analytical depth, excelling at complex reasoning and nuanced understanding. It processes queries by examining multiple perspectives, identifying subtle patterns, and providing balanced, thoroughly-researched responses. Claude’s preference for academic rigor and comprehensive analysis means optimization requires creating content with exceptional depth, clear logical structure, and evidence-based arguments. Unlike traditional SEO’s focus on keywords and backlinks, Claude visibility demands intellectual substance, methodological clarity, and content that stands up to scrutiny. Success requires positioning your content as authoritative reference material that contributes meaningfully to professional discourse.

Perplexity: The Real-Time Research Assistant

Perplexity has redefined search by combining AI synthesis with real-time web access, processing 400 million monthly queries. It actively crawls current information, prioritizes recent developments, and provides sourced, academic-style responses. This platform values freshness, credibility, and comprehensive coverage over traditional SEO signals. Optimization for Perplexity requires maintaining constantly updated content, building presence on trusted academic and professional platforms, and ensuring your information appears in reputable sources it frequently cites. The platform’s 6.2% AI search market share represents users seeking authoritative, current information with clear attribution—a completely different optimization challenge than gaming Google’s algorithms.

Google AI Overviews: The Hybrid Gatekeeper

Google’s AI Overviews represent the most dramatic shift in traditional search, appearing in 13.14% of queries with 102% growth in recent months. These AI-generated summaries synthesize information directly in search results, reducing click-through rates by 30% while increasing impressions by 49%. Unlike traditional organic results, AI Overviews prioritize structured data, clear formatting, and comprehensive answers over domain authority or backlinks. Optimization requires creating content specifically designed for AI extraction: comparison tables, numbered processes, and front-loaded key information. With Google planning to expand AI Overviews to over 1 billion users by end of 2025, this hybrid approach demands both traditional SEO knowledge and new GEO strategies focused on information architecture and semantic clarity.

Market Share Reality Check: Perplexity AI processes over 400 million search queries per month and holds a 6.2% market share in the AI search market, while ChatGPT dominates with significantly higher usage.

Practical tip: Start with the platform your customers use most (probably ChatGPT for most B2B situations), then expand your efforts as you see results.

Step 3: Create Content That AI Assistants Love to Reference

AI assistants prefer content that’s already organized and easy to understand. Instead of making them work to extract information, serve it up in a format they can easily use.

Content Performance Data

Content Type Citation Rate Why It Works Optimal Length
Comparison Articles 33% of all citations AI can easily extract pros, cons, recommendations Average 157 words (984 characters)
Step-by-Step Guides 15% of citations Clear process that AI can summarize Detailed, numbered steps
Industry Reports 12% of citations Data and statistics AI can reference Tables and structured data
Detailed Reviews 10% of citations Specific features and use cases Feature comparisons

User Behavior Insights

The majority of Google users aren’t looking past the first third of an AI Overview result—they’re only reading about 30% of an AIO’s information. This means your content needs to front-load the most important information.

Queries with eight words or more are 7x more likely to get an AI Overview, so optimize for longer, more specific questions.

The Content Formula That Works

Instead of writing broad overviews, get specific. Really specific.

Don’t write: “Best Marketing Tools” Do write: “Email Marketing Software for SaaS Companies with Under 100 Customers: 8 Platform Comparison”

The more specific you are, the more likely AI will cite you as the definitive source on that narrow topic.

Structure Your Content Like This

  1. Start with the exact question: “What’s the best email marketing tool for small SaaS companies?”

  2. Give a direct answer first: “For SaaS companies under 100 customers, Mailchimp offers the best balance of features and affordability.”

  3. Follow with a comparison table:

Tool Monthly Cost Best For Key Strength Main Limitation User Rating
Mailchimp $10-50 Small businesses Easy to use Limited automation 4.2/5
ConvertKit $29-79 Content creators Advanced sequences Steeper learning curve 4.5/5
ActiveCampaign $29-149 Growing businesses Powerful automation Can be overwhelming 4.4/5
  1. Add detailed explanations: Break down why each option works for different situations with specific use cases and customer examples.

Step 4: Get Your Business Talked About in the Right Places

AI assistants don’t just look at your website. They scan the entire internet to form opinions about your business. This means you need people talking about your product in the places AI trusts most.

Where AI Assistants Look for Information

Platform AI Trust Level Traffic Share How to Get There
Reddit Highest (6% of all AI citations) Growing Join relevant communities, answer questions genuinely
LinkedIn High for B2B Professional audience Share industry expertise, engage meaningfully
Industry Publications Very High Authoritative Contribute guest articles, provide expert quotes
YouTube Growing rapidly Video content Create helpful videos with thorough descriptions

Reddit Strategy: The Golden Platform

Reddit is now the most-cited source for AI assistants, appearing in about 6% of all responses. Here’s how to approach it strategically:

Target Subreddits for B2B:

  • r/entrepreneur (2.1M members)
  • r/startups (1.4M members)
  • r/marketing (1.8M members)
  • r/SaaS (180K members)
  • r/sales (310K members)

The safe approach: Create a business profile with helpful information about your company and participate authentically in relevant discussions.

The strategic approach: Find subreddits where your customers hang out and answer questions with genuine expertise.

Example of effective Reddit engagement: “I’ve used HubSpot, Pipedrive, and Salesforce for different companies. For a 15-person startup, I’d actually recommend Pipedrive because the interface is simple and it won’t overwhelm your team. HubSpot is great once you hit 30+ people and need more marketing features. Salesforce is overkill unless you’re 50+ employees with complex sales processes.”

Notice how this mentions multiple options and gives specific context—that’s what makes it valuable and trustworthy.

User Demographics for Targeting

Perplexity AI’s audience is 57.65% male and 42.35% female, with 53.24% between ages 18-34. This younger, tech-savvy demographic is more likely to trust and act on AI recommendations, making them valuable early adopters.

Step 5: Format Your Content for AI Understanding

AI assistants process text much better than images. They can’t “see” your beautiful infographics or charts, so you need to present information in ways they can easily understand.

Format Performance Analysis

Format AI Processing Score Citation Likelihood Implementation
Structured Tables Excellent 52% of AI Overview sources also appear in top 10 organic results Use HTML tables for comparisons
Numbered Lists Very Good High for process content Break down steps clearly
Bulleted Pros/Cons Very Good Perfect for decision content Separate advantages/disadvantages
FAQ Sections Good Direct question-answer format Mirror common user queries
Images/Charts Poor Minimal citation value Convert to tables with detailed alt-text

Turn Images Into Tables

Instead of showing a pricing chart image, create a pricing table:

Plan Monthly Cost Annual Savings Users Included Key Features Best For
Starter $29 20% ($70 saved) Up to 5 Basic reporting, email support Solo entrepreneurs
Professional $79 25% ($240 saved) Up to 25 Advanced analytics, phone support Small teams
Enterprise $199 30% ($720 saved) Unlimited Custom integrations, dedicated manager Large organizations

When you do use images, write detailed descriptions that explain exactly what’s shown:

Optimized image alt-text: “Pricing comparison chart showing three subscription tiers: Starter at $29/month for up to 5 users with basic features and email support, Professional at $79/month for up to 25 users with advanced analytics and phone support, and Enterprise at $199/month with unlimited users, custom integrations, and dedicated account management.”

Step 6: Measure Success Differently

Traditional website analytics won’t tell you much about AI visibility. Most AI search results show higher-than-average zero-click rates, with zero-click behavior at 36.2% in March 2025, meaning people get answers without visiting your website.

New Metrics Framework

Traditional Metric AI-Era Metric Measurement Method Why It Matters
Website clicks Brand mention frequency Weekly AI prompt testing Indicates consideration set inclusion
Search rankings Share of AI recommendations Competitive citation analysis Shows relative AI visibility
Page views Influenced pipeline Lead attribution surveys Measures actual business impact
Traffic sources AI-driven conversions “How did you hear about us?” tracking Quantifies AI influence on revenue

Simple Tracking Method

Every week, test your top 10 target questions across ChatGPT, Perplexity, and Google AI Overviews. Keep a tracking spreadsheet:

Question ChatGPT (Week 1) ChatGPT (Week 2) Perplexity (Week 1) Perplexity (Week 2) Notes
“Best CRM for startups” Not mentioned #3 recommendation Not mentioned #2 recommendation Content update working
“Salesforce alternatives” Listed 5th Listed 3rd Not mentioned Mentioned in comparison Reddit strategy paying off
“How to choose project management software” Brief mention Detailed recommendation Not mentioned Not mentioned Need Perplexity optimization

Lead Attribution System

Add this enhanced question to your lead forms:

“How did you first learn about [Company Name]?"

  • Google search
  • AI assistant (ChatGPT, Perplexity, etc.)
  • LinkedIn
  • Reddit or online community
  • Word of mouth
  • Industry publication
  • Conference/event
  • Other: ________

Track the percentage selecting “AI assistant” over time. Many companies are seeing 15-25% of leads now attributing discovery to AI platforms.

Advanced Attribution Tracking

Create a simple scoring system:

AI Influence Score = (AI-attributed leads × conversion rate × average deal size) ÷ total content investment

This helps you calculate ROI on your AI optimization efforts.

Step 7: Stay Consistent and Monitor Changes

AI recommendations change frequently. The presence of AI Overviews in US SERPs reached an 18.76% occurrence rate in November 2024, and citation patterns shift constantly as algorithms evolve.

Weekly Monitoring Routine

Monday morning check (15 minutes):

  • Ask AI your top 5 questions
  • Note if your business is mentioned
  • Check if competitors gained/lost mentions
  • Look for new types of questions to target

Monthly content review (2 hours):

  • Update your most important articles with fresh information
  • Add new comparison options that have entered the market
  • Refresh statistics and examples
  • Create new content for questions where you’re not mentioned

When You Notice Problems

If your mentions drop:

  1. Check what competitors are doing differently
  2. Update your content with more recent, specific information
  3. Increase your activity on Reddit and LinkedIn
  4. Create additional supporting content on the same topics

If you’re not getting mentioned at all:

  1. Make your content more specific and detailed
  2. Add more comparison tables and structured information
  3. Increase the depth of your expertise demonstration
  4. Build more presence on platforms AI trusts (especially Reddit)

Industry-Specific Monitoring

Different industries see different AI coverage patterns:

Industry Monitoring Priority Key Platforms Update Frequency
Healthcare Very High All platforms Weekly
Technology High ChatGPT, Perplexity Bi-weekly
E-commerce Medium Google AI mainly Monthly
Professional Services High LinkedIn, industry publications Bi-weekly

Getting Started This Week

You don’t need to overhaul everything immediately. Start small and build momentum.

This Week’s Action Items

  • Write down 10 questions your ideal customers might ask AI about your product category
  • Test those questions on ChatGPT, Perplexity, and Google and see what gets recommended
  • Pick your top 3 questions where you want to be mentioned
  • Create one detailed comparison article targeting your most important question
  • Set up a basic tracking spreadsheet for weekly AI mention monitoring

This Month’s Goals

  • Publish 4 pieces of structured, comparison-focused content
  • Set up a Reddit business profile and join 3 relevant communities
  • Add lead attribution tracking to understand AI influence
  • Establish a weekly routine for monitoring your AI visibility
  • Create at least 2 detailed comparison tables per article

This Quarter’s Objectives

  • Create comprehensive content covering all your target questions
  • Build consistent presence across Reddit, LinkedIn, and industry publications
  • Track and optimize based on AI mention performance
  • Expand to additional AI platforms beyond ChatGPT
  • Measure and report on AI-influenced pipeline growth

Google expects to bring AI Overviews to over a billion people by the end of 2025, while new features are constantly rolling out:

Emerging Capabilities:

  • AI Overviews with adjustable complexity levels
  • Multi-step reasoning for complex queries
  • Integrated planning features for research and decision-making
  • Increased personalization based on user context

Market Evolution:

  • More platforms testing ads inside AI summaries
  • Greater integration between AI search and traditional search results
  • Industry-specific AI assistants with specialized knowledge
  • Enhanced citation and attribution systems

The Bottom Line

Your customers are already asking AI for buying advice. The companies that figure out how to be part of those conversations first will have a significant advantage.

The data is clear: Google search impressions are up 49% year-over-year, but click-through rates are down 30% as AI provides direct answers. This isn’t about gaming the system or trying to trick AI assistants. It’s about creating genuinely helpful, well-organized content that makes it easy for AI to recommend your business when it’s truly the right fit.

The opportunity is massive, but it won’t last forever. As more businesses catch on to these strategies, competition will increase. The companies that start now will build sustainable advantages that compound over time.

Start simple: Pick one question your customers ask, create one really good piece of content that answers it thoroughly, and begin monitoring whether AI assistants start mentioning your business.

Your future customers are already out there, asking AI what to buy. Make sure your business is part of the answer.


Quick Reference: AI Optimization Checklist

Content Creation

  • Write for specific questions, not broad topics (target 8+ word queries)
  • Use tables instead of images for comparisons
  • Include step-by-step processes and detailed explanations
  • Structure information so AI can easily extract key points
  • Front-load important information (users only read ~30% of AI responses)

Platform Strategy

  • Focus on Reddit for community engagement (6% of all AI citations)
  • Use LinkedIn for professional B2B authority
  • Contribute to industry publications for expertise signals
  • Create detailed video content with comprehensive descriptions
  • Monitor all three major platforms: ChatGPT, Google AI, Perplexity

Measurement & Attribution

  • Test target questions weekly across AI platforms
  • Track mentions vs competitors in spreadsheet
  • Add lead attribution to understand AI influence
  • Monitor citation sources and context changes
  • Calculate AI influence score for ROI measurement

Optimization & Maintenance

  • Update content monthly with fresh information
  • Stay active in relevant online communities
  • Respond quickly when mentions drop (within 24-48 hours)
  • Expand successful content formats to new topics
  • Build systematic content amplification across trusted domains

Frequently Asked Questions

Answer Engine Optimization is the practice of optimizing your content to be featured in AI-generated responses from platforms like ChatGPT, Perplexity, and Google AI Overviews. It matters because customers increasingly use AI assistants for purchase decisions, with ChatGPT processing over 1 billion daily queries and Google AI Overviews appearing in 13.14% of searches.

Most businesses see initial AI mentions within 2-4 weeks of publishing optimized content. However, consistent citations and recommendations typically develop over 6-12 weeks as AI systems discover and validate your content across multiple sources. Reddit engagement can accelerate this timeline since it’s cited in 6% of AI responses.

Start with ChatGPT for most B2B situations since it has 800 million weekly active users. Focus on creating detailed comparison articles and engaging authentically on Reddit. Once you see results, expand to Google AI Overviews (appearing in 13.14% of searches) and Perplexity (6.2% AI search market share).

Reddit is the most-cited source for AI assistants, appearing in about 6% of all AI responses. AI systems value Reddit’s authentic discussions and real user experiences. For B2B success, participate genuinely in subreddits like r/entrepreneur (2.1M members), r/SaaS (180K members), and industry-specific communities where your customers seek advice.

Track brand mention frequency in AI responses weekly, monitor your share of AI recommendations versus competitors, and add enhanced lead attribution asking ‘How did you first learn about us?’ with ‘AI assistant’ as an option. Many companies now see 15-25% of leads attributing discovery to AI platforms. Calculate ROI with: (AI-attributed leads × conversion rate × average deal size) ÷ content investment.

Create detailed comparison tables, numbered step-by-step guides, and structured FAQ sections. AI assistants prefer content averaging 157 words (984 characters) that directly answers specific questions. Use HTML tables instead of images, front-load important information (users only read 30% of AI responses), and optimize for queries with 8+ words which are 7x more likely to trigger AI Overviews.

Remember: AI search is now processing over 1 billion queries daily across platforms. The question isn’t whether your customers will use AI to research purchases—it’s whether your business will be part of the conversation when they do.

About HITL SEO Team

Alex is our Senior SEO Strategist specializing in AI search optimization and answer engine optimization (AEO).

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